Shipping policy
Last updated: October 4, 2026
Where we deliver and what it costs
We ship to all 50 US states and Washington, DC; Puerto Rico, the US Virgin Islands, Guam, the Northern Mariana Islands, American Samoa, the Federated States of Micronesia, the Marshall Islands and Palau. We also accept PO boxes and APO/FPO/DPO military addresses.
Standard tracked shipping is free for every eligible order, with no minimum purchase. The delivery charge at checkout is $0. We do not offer shipping outside the destinations listed above.
Dispatch: Orders are sold by VENTUREHATCH LTD, a UK-registered company, and dispatched from China by our fulfillment partner TeamDrop.
Duties and import charges: We cover any applicable US customs duties, import taxes and carrier clearance fees through our fulfillment arrangement with TeamDrop. You will not be asked to pay import or delivery charges beyond the total shown at checkout. If a carrier requests an additional payment, contact info@thelittlecedar.com with your order number and the carrier notice; we will resolve or reimburse a verified import charge.
Processing and delivery times
| Stage | Estimated time |
|---|---|
| Order processing before dispatch | 1–3 business days |
| Shipping after dispatch | 5–8 business days |
| Total processing and delivery | 6–11 business days |
Business days are Monday through Friday, excluding public holidays. Processing and transit times are separate. These timeframes are estimates rather than guaranteed arrival dates; carrier delays, severe weather and customs checks, where applicable, may affect delivery.
Tracking your order
We provide a tracking code once your order has been dispatched. Visit our Track your order page to follow your delivery. Tracking updates may not appear immediately after a code is issued. If you need help locating your tracking information, email info@thelittlecedar.com with your order number.
Delivery details and order changes
Please check your delivery address before placing an order. If you notice a mistake, contact us as soon as possible. We will check whether the details can still be changed; changes may not be possible after dispatch.
Delayed, missing or damaged deliveries
If your order has not arrived within the estimated timeframe, tracking shows delivered but you cannot find it, or your parcel arrives damaged, please contact us with your order number and a description of the issue. We will investigate and help resolve the problem. Photographs of damaged items and packaging can help us review a damage report.
Returns and exchanges
Eligible returns can be requested within 30 days of delivery. See our Returns & Refunds Policy for covered reasons, item conditions, return shipping arrangements and refund timing.
Contact us
Seller: VENTUREHATCH LTD, trading as The Little Cedar (England and Wales company 17003594).
Registered office: 60 Tottenham Court Road, Suite 7194a, Fitzrovia, London W1T 2EW, United Kingdom.
Contact: info@thelittlecedar.com; US: +1 (541) 767-6873. Returns must be authorized first; follow the prepaid-label instructions.
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