Frequently Asked Questions

Start with our Size Guide and check your child’s height. Age labels are a guide only. For the best comparison, lay a jacket your child already wears comfortably flat and compare its chest, length, sleeve and shoulder measurements with the finished jacket measurements shown in our guide.

The child-height range refers to your child’s body height, measured barefoot from the floor to the top of the head. Chest, length, sleeve and shoulder are finished garment measurements taken from the jacket itself. They are not child body measurements.

Our supplier uses numeric garment label codes that are different from the age-style sizes shown in our store. The mapping is: 1–2Y = 90, 3–4Y = 100, 4–5Y = 110, 5–6Y = 120, 7–8Y = 130, 9–10Y = 140 and 11–12Y = 150. The numeric label is a supplier garment code; it is not a US size and should not be read as the child’s exact height.

We show inches first for US shoppers and centimeters underneath as the reference measurement. The inch values are direct conversions from the centimeter ranges and are rounded to the nearest 0.1 inch. If your child falls exactly on a boundary between two sizes, compare the finished jacket measurements before choosing.

Age is only a guide. Compare your child’s height first, then compare the finished jacket measurements with a jacket that already fits comfortably. Also allow for the layers your child is likely to wear underneath. If your child falls directly on a height boundary, use the garment measurements to decide which fit you prefer.

Yes. The jackets are measured manually, so normal differences of approximately 1–3 cm (about 0.4–1.2 in) may occur. Measurements shown in inches are converted from the supplier’s centimeter measurements and rounded to the nearest 0.1 inch.

The jackets are 100% polyester fleece with slight stretch, a regular fit, long sleeves, a stand collar, zip fastening and pockets.

These are fleece jackets for everyday layering. They are not listed as waterproof coats and have no tested temperature rating. Add appropriate outer layers for wet or very cold conditions.

Machine wash cold on a gentle cycle. Do not bleach. Line dry in the shade. Do not iron or dry clean.

We deliver to all 50 US states, Washington, DC, US territories and freely associated states listed in our Shipping Policy, as well as PO boxes and APO/FPO/DPO military addresses. Orders are dispatched from China by TeamDrop. We do not currently ship to the United Kingdom or other countries.

Standard tracked shipping is free on every order to our eligible destinations, with no minimum purchase. We cover applicable import charges, so nothing extra is due at delivery.

Allow 1–3 business days for processing and 5–8 business days after dispatch: an estimated 6–11 business days in total. Business days are Monday–Friday, excluding public holidays. These are estimates, not guaranteed arrival dates.

We provide a tracking code after dispatch. Visit our Track your order page to check your delivery. Updates may take time to appear after the code is issued. Contact info@thelittlecedar.com with your order number if you need help.

Contact us if your order has not arrived within the estimated timeframe. Include your order number and tracking details so we can investigate with the carrier.

Check the delivery details, nearby safe places and anyone who may have accepted the parcel. If you still cannot locate it, contact us with your order number so we can help investigate.

Contact us within 30 days of receiving your jacket for a change-of-mind return, wrong size, incorrect item or product defect. Change-of-mind items must be unwashed and in original, clean condition. Your legal rights for faulty items are unaffected.

We pay return postage for every accepted return, including change of mind, and email a prepaid tracked label. Approved returns go to our UK address shown on the label. There is no restocking fee.

Email info@thelittlecedar.com with your order number, the item, the reason and whether you prefer an exchange or refund. For an exchange, include the size you need. Follow the instructions we provide before posting the item.

Yes, eligible size exchanges are subject to availability. If your requested size is unavailable, we will discuss the options with you, including a refund.

Contact us with your order number and a description of the issue. Photos of the item, label and packaging can help us review the problem. We cover eligible return postage.

Yes, our registered UK address accepts approved returns. Please contact us first and use the prepaid label we email; do not post a return without instructions.

We tell you the outcome within 5 business days after the return arrives, then issue an approved refund to the original payment method within 2 business days. Shopify Payments refunds can take up to 10 further business days to appear at your bank. Email us with your order number for an update.

Email us as soon as possible with your order number and the requested change. We will check its status. Changes or cancellation may not be possible after dispatch.

Prices are shown in US dollars. Available payment methods and any applicable taxes appear at checkout before you submit payment. Standard US shipping is free.

Check your spam or junk folder and the email address used at checkout. If you still cannot find it, contact us with your name and purchase email. Do not send full payment-card details.

Email info@thelittlecedar.com, call +15417676873, or use our contact form. For an existing order, please include your order number.

The Little Cedar is operated by VENTUREHATCH LTD, registered in England and Wales, company number 17003594. Our registered business address is Suite 7194a, 60 Tottenham Court Road, London W1T 2EW, United Kingdom.

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