Refund policy

Last updated: October 4, 2026

Eligibility and 30-day window

Request a return or exchange within 30 days after delivery, using the contact details below. The 30-day window begins when you receive the item, not when you place the order.

We accept change-of-mind returns, wrong-size returns, exchanges, and returns for damaged, defective or incorrectly supplied items within this window.

Item condition: For change-of-mind and size returns, items must be unwashed and in original, clean condition; trying on for fit is allowed. An item that arrives damaged, is defective or differs from its description does not have to meet the ordinary change-of-mind condition requirement.

This policy does not limit your rights for goods that are faulty, damaged, or do not match their description.

Return shipping costs and destination

We pay return postage for every accepted return, including change of mind and size exchanges, and email you a prepaid, tracked return label. We also pay shipping for an approved replacement or exchange. You do not need to buy return postage.

Approved returns are sent to our UK returns address: VENTUREHATCH LTD, Suite 7194a, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom. This address accepts returns; the routing details will also be printed on your prepaid label.

If we cannot arrange a workable prepaid label for your location, we will not ask you to buy return postage. We will arrange another no-cost return method or confirm by email that no return is required before issuing the approved refund.

Do not send an item before we email your prepaid label and return instructions. Use the address on that label.

How to request and send a return

  1. Email info@thelittlecedar.com within 30 days of delivery. Include your order number, item, reason and whether you want a refund or exchange.
  2. For a defect, damage or incorrect item, describe the issue; photographs of the item and label help us resolve it promptly.
  3. We respond within 2 business days of receiving the information needed to assess your request. For an eligible return, that response includes a prepaid label and instructions. Pack the item securely, use the address on the label, and keep the tracking receipt.

Post the return within 14 calendar days after we email your prepaid label. If you need more time, email us before that deadline. This deadline does not limit rights that apply to faulty or misdescribed goods.

Size exchanges

If you chose the wrong size, contact us within the return window to arrange an exchange or refund. Exchanges depend on the requested size being available. If it is unavailable, we will discuss the available options with you, including a refund, rather than substitute another item without your agreement.

Faulty, damaged or incorrectly supplied items

Please contact us when you discover a defect, damage or an incorrect item. We will review the issue and arrange the appropriate return, exchange or refund. We cover return postage. The 30-day guarantee does not limit any additional rights you have under applicable law.

Refund method and timing

After the returned item is received, we inspect it and tell you the outcome within 5 business days. For an approved refund, we issue it to the original payment method within 2 business days after approval. We email you when the refund is issued.

If we confirm by email that no return is needed, we will issue an approved refund to the original payment method within 2 business days of that decision.

For payments processed by Shopify Payments, it may then take up to 10 business days for your bank to show the refunded amount. PayPal and other providers may use different schedules. If you have not received a processed refund after that period, email us with your order number so we can investigate.

We do not charge a restocking fee and do not deduct return shipping costs from an approved refund.

Questions and additional rights

Contact us if you have a situation this policy does not address. Applicable legal rights remain unaffected.

Contact us

Seller: VENTUREHATCH LTD, trading as The Little Cedar (England and Wales company 17003594).
Registered office: 60 Tottenham Court Road, Suite 7194a, Fitzrovia, London W1T 2EW, United Kingdom.
Contact: info@thelittlecedar.com; US: +1 (541) 767-6873. Returns must be authorized first; follow the prepaid-label instructions.

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